We do not support, nor encourage, an email, fax or desktop solution for taking orders, and there are many good reasons why we chose to provide an app instead. Shortly put, your online sales will be low if you take orders without the app we provide.
One way to increase your business is to provide existing customers a truly great service so that they will order again and again. The online ordering experience is part of that service. If you can accept and confirm orders within seconds plus provide an individual delivery / pickup time, your customers will be delighted.
In order to achieve an almost real-time reaction by the restaurant, we first need to assure your client that the restaurant is ready to take the order and to make some noise once a new order arrives. Traditionally, the telephone was use to assure the client that the restaurant is ready to take the order. If you do not pick-up the phone in a timely manner people just call somewhere else, right? Simple.
Using a mobile app is ideal for the purpose of replicating what was appreciated by the clients on phone orders and add the benefits of online processing as well. You just need an affordable device for order-taking, one that is easy to set up and use, without too much hassle.